OUR PRIVACY POLICY

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LONDON FINANCIAL GROWTH

&

LFG Mortgage & Protection

PRIVACY POLICY

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YOUR RIGHT, OUR RESPONSIBILITY

OUR PROMISE TO YOU

At London Financial Growth and LFG Mortgage & Protection we understand that you deserve your right to privacy. So we promise to only do right by you. 

Our website has cookies, which are harmless, but are required to help our website function securely. We will never deliberately track you online and any data we do take, you will have freely given us to help us help you. 

Below you will find core details of our take on your privacy and we think you will like it. 

CONTACT DETAILS

GENERAL ENQUIRIES

Email: info@londonfinancialgrowth.co.uk
Telephone: 07932949414

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COMPLAINTS

While we would be disappointed to have a complaint, we will take it seriously and respond promptly to any dissatisfaction you may have had with our service. 

 

London Financial Growth

Please contact: 

Fiducia Commercial Solutions

Aura,
Manners Road,
Newark
NG24 1BS

Phone: 01636 614014

LFG Mortgage & Protection

Please contact: 

The Complaints Management Team 

Openwork Limited

Washington House

Lydiard Firlds, 

Swindon

SW5 8UB

Phone: 01793 567800

GDPR

Your Information Rights

6 PRINCIPLES AND US

Lawfulness, Fairness and Transparency

We promise to only handle your information for lawful purposes and to do so in a fair and transparent manner. If you would ever like to know how we are using your data, just ask and we will be sure to let you know. 

Purpose Limitation

We will always have a clear purpose of obtaining and using your data. If you are unsure, please feel free to ask us. We promise to only use your data for the purpose you gave it to us. 

Data Minimisation

While we like to be thorough, there is little point looking for a needle in a haystack. We will only take the data we require (or think we will require) from you and we will only keep it for so long as we need it. Then we will securely destroy it. Simple as that.

Accuracy

Any data we hold on you should be correct. we promise to do our best to ensure all the data we hold in your file is correct, updated and if it is not relevant anymore anonymised or securely destroyed. 

Storage Limitation

We will only keep your data for so long. The length of time depends on how far we progressed with any correspondence/enquiry. Our promise to you is to only hold and store your data for a legitimate and reasonable amount of time before it is anonymised or securely destroyed.

Integrity and confidentiality (Security)

At London Financial Growth we do take your data security extremely seriously. We promise you that we will always hold your data (and destroy it) as securely as possible to minimise any risk of it being lost or stolen. 

THE ICO

Information Commissioner's Office

The information commissioner's office is the UK's independent authority on information rights. Take a look around the website and learn your rights here: 

https://ico.org.uk/

WHO WILL WE GIVE YOUR DATA TO?

YOURSELF/YOUR BUSINESS

If you would like your data, simply submit a subject access request by email to info@londonfinancialgrowth.co.uk. We have 30 days to respond and will not charge you a fee.

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YOUR LENDER/PROVIDER(S)

While we would like to keep your data as confidential as possible, our partners cannot make a decision without it. We will only provide what is necessary so you can be sure you are getting a fair decision and the best results.

COMPLIANCE AND REGULATORS

We have a very strong professional ethic and our reputation is built on openness, honesty and transparency. Both our compliance team and our regulators have the right to ensure every case and piece of data is handled correctly (and rightly so). 

At London Financial Growth we will always comply with our obligations but promise to ensure your data is secured at all times.

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CONTACT US

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